How to Build a Product Ecosystem Buyers Will Want to Join

A product ecosystem functions similarly to an environmental ecosystem. Like a symbiotic relationship found in nature, a product ecosystem occurs when products can co-exist in a way that is beneficial to the customer (not to mention, brings in more revenue for the business) .


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In this post, we will look at how to build successful product ecosystems and why buyers want to be a part of them.

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Why is the product ecosystem valuable?

The process of building a successful product ecosystem is valuable to businesses for a number of reasons – Product ecosystems work…

  • to solve All About your customers’ needs — which helps improve brand loyalty and advocacy.
  • Boost revenue by making it easy for customers to expand their library of products.
  • To prevent your customers from investing in other products which are sold by your competitors and other brands.
  • They are already a part of making their customers’ lives easier by solving a wide range of challenges within the system.
  • To create products that support each other and coexist in a way that makes them stronger and more useful to customers.
  • Make updates that improve their ability to connect and work with each other to support the evolution of your product line over time.
  • To offer greater services to customers and hence, improve your chances of being known as an influential player in your industry.

Let’s take a deeper look at how you can build your own product ecosystem.

How to build a product ecosystem

You can build your product ecosystem in a number of ways. Below, we’ll review four of the most common steps we take when doing this. These steps are comprehensive, so you can incorporate them into your process no matter what industry you’re in.

1. Listen to your customers.

For a product ecosystem to be beneficial to buyers, you need to ensure that your products or services are effectively solving the challenges and pain points of your target audience. To do this, Hear to your customers, Ask them what they are missing in your current products and services; Ask them about the work they do on a daily basis so you can determine the best ways to meet and exceed their needs with the support of your product ecosystem.

Here are some ways to develop a strong understanding of your customers and listen to their needs to ensure that your product ecosystem is of value:

2. Simplify connections within your product ecosystem.

One of the reasons why buyers want to stay in a product ecosystem is because of the ease of use of a single brand’s products. For example, as hubspot Users, you can manage your entire business, across all departments, within one system. As HubSpot customers’ businesses grow and their needs grow, they can easily purchase or add additional products, tools or equipment centers within the software in mere seconds.

By simplifying connections and integrations, your product ecosystem becomes more valuable to customers. This also helps you improve loyalty to your brand, as customers will be less likely to become discouraged and spend time identifying other businesses’ product ecosystems that are simpler and more efficient.

3. Continually update and improve your product ecosystem.

As mentioned, your first step in building a product ecosystem requires you to ask for and listen to customer feedback. Continue to do this as your ecosystem evolves and expands, not just as you make your initial plans to build it.

This way, you effectively create the product within the ecosystem. solve your customers’ needs, It will also help you update and improve individual parts of your ecosystem, which is essential for customers to be a part of it.

4. Make it valuable for customers to engage with your ecosystem.

By working through the above steps, you should have no problem getting to this last step – however, it is still important to reiterate the need for your product ecosystem to be valuable for customers to join.

Think about it – your ecosystem will not be successful among your target audience and customers if it consists of products with functions and features that are not cohesive or powerful when grouped together. After all, that’s how any ecosystem functions – with the cooperation of each piece and member.

Next, consider some examples of successful ecosystems to gain a better understanding of the way they function.

product ecosystem example

1. hubspot

Product Ecosystem Example: HubSpotimage Source

HubSpot’s Product Ecosystem Enables users to connect external services to its platform, in addition to offering a suite of its own software solutions, to help customers grow better.

HubSpot’s CRM Helps users to track their contact and customer data at one place. For developersHubSpot’s API lets teams build their own custom integrations based on the needs of their brands. Websites and apps can be built within the platform, plus the ecosystem has many tools, apps, and vetted service providers to help you scale your business.

From sales to marketing to service and development, the HubSpot ecosystem provides solutions that work together to remove friction so you can focus on what matters most to your business.

2. Apple

Product Ecosystem Example: Apple image Source

Apple has a number of products that link together to effectively and conveniently meet the technological needs of its target audience. For example, you plug in your iphone Inside you Macbook Pro View all phone related details through your laptop including your storage, various aspects of your phone history, your music library, and more. And speaking of your music, connect your AirPods on your iPhone and your MacBook in seconds for seamless cross-device listening opportunities.

Then, lock your phone and shut down your MacBook Pro before going on a run. throw yourself apple watch So you can leave those big devices at home while still keeping access to your music with your AirPods. Don’t worry, your Apple Watch will still notify you of your call, text, and email notifications while you’re running.

Meanwhile, your mileage, time, heart rate and other workout details will also be recorded while you are running. Then, when you return from your run, go to your home office and plug your Apple Watch into your iMac Easy to see display screen to see your workout summary.

While we’ve only mentioned a few, all products within Apple’s ecosystem coexist to improve and simplify the lives of its customers.

3. Social class

Product Ecosystem Example: Category image Source

Square has long been a popular POS system for small businesses. From retail to restaurants to e-commerce, Square offered a simple solution for businesses to accept and process payments. Now, their offerings have expanded to a full service payment processing solution.

In addition to the POS systems available to businesses, they now have access to:

  • Square Appointments: Software that helps clients schedule and book appointments.
  • Online Ordering & Checkout: Use their platform or integrate it into your existing website.
  • Loyalty program: set up customer loyalty program To reward existing customers and recruit new ones.
  • Staffing Solutions: Software to help you manage scheduling and payroll in one place.
  • Banking: Checking, savings and loan offers from Square that allow you to manage your cash flow in real time.

So business owners can not only access their POS system and inventory tools, but also meet most of their operational needs all in one place.

4. adobe

Product ecosystem example: Adobe image Source

Most of us are familiar with Adobe Photoshop And nuts PDF reader. However, Creative Cloud has more products in their roster. For those in the creative fields, Creative Cloud offers a range of apps to tackle all your projects:

  • ux design
  • photography
  • video editing
  • graphic design

Whether you’re a student, running a business, or simply enjoy working in a variety of creative mediums, Adobe Creative Suite offers a variety of programs to suit your needs. In addition to software, Adobe also provides a range of tools that make it easy for you to collaborate with others and manage your projects to provide a seamless experience to users.

5. Google

Product ecosystem example: Google image Source

We’re all familiar with Google’s search engine and their G-suite (Google Drive, Photos, collaboration tools, and email), but the company is also moving to create an ecosystem similar to Apple’s.

Google’s ecosystem The Android OS focuses on Android TV, Chrome OS, and smartwatches. With these product and software options, brands can branch out to offer a wide variety of goods and services associated with each. With the tagline “Better Together”, you can see that the brand has ramped up its efforts to provide better connectivity and functionality across all its products and services.

Build your product ecosystem

Building a product ecosystem that your buyers want to be a part of is how your business can improve loyalty among customers, increase revenue, improve retention rates and position yourself as an industry leader. can be better known. So, think about your customers’ needs, think about ways you can better serve them with your ecosystem, and how an ecosystem can add more value to your product line.

Editor’s Note: This article was originally published in January 2020 and has been updated for comprehensiveness.

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